Public Classroom

We offer our most popular help desk training courses throughout Canada in major metropolitan areas. View the course calendar.

HDI, formerly the Help Desk Institute, is the world's largest membership association for IT service and support professionals. It focuses on establishing best practices, developing certification and training programs to create service standards.

As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.”

Are you running the most cost effective Service Desk? It's a well proven fact that "Best in Class" service Desks are less costly to run. The Help Desk Institute, an international organization specializing in Help Desks, has studied well run desks in great detail. They have collated their findings to present the requirements on how to deliver the best service.