Public Classroom
We offer our most popular help desk training courses throughout Canada in major metropolitan areas. View the course calendar.
HDI, formerly the Help Desk Institute, is the world's largest membership association for IT service and support professionals. It focuses on establishing best practices, developing certification and training programs to create service standards.
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As Jan Carlzon illustrates in his book Moments of Truth, “You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, the front line employees are the company.”
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Are you running the most cost effective Service Desk? It's a well proven fact that "Best in Class" service Desks are less costly to run. The Help Desk Institute, an international organization specializing in Help Desks, has studied well run desks in great detail. They have collated their findings to present the requirements on how to deliver the best service.
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Course Calendar
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SoftSkills Training
HDI Certification
RADAR Consulting
RADAR Solutions Group
Radar Solutions Group is now a HDI Gold Partner! This means we are the only organization in Canada capable of delivering HDI certification & training in the country. A handful of others sell our services but we’re the experts!
It is a privately owned firm based in Ottawa with over 30 years experience in I/T Service Desk management, customer care training and organizational alignment. We offer soft skills training, HDI certification, support center audits and management training.
